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Quiz: Locked accounts, revoked access and suspected identity theft

4 questions

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1 Which of these are possible indicators of identity theft or unauthorised access to a CRA account? Select all that apply.

Select all that apply.

Being unable to file electronically because a return has already been filed for that year and taxpayer Receiving a multi-factor authentication passcode that was not requested A change to the account's address or direct deposit information the taxpayer did not make A notice of reassessment reducing a claimed credit A refund smaller than expected

Answer key unconfirmed — rests on 3 unverified claims.

2 A taxpayer's account has been restricted by CRA as a precaution. He has reset his password and still cannot get in. What should he be told? The restriction lifts automatically once a return is filed The reset takes effect after a waiting period He must register for a new account A protective restriction is not resolved by resetting the password; restoring access requires verification beyond that used for an ordinary enquiry

Answer key unconfirmed — rests on 3 unverified claims.

3 A taxpayer locked herself out after several wrong passwords and assumes she has been hacked. Lockouts are permanent and require a new account Repeated failed sign-in attempts can cause CRA to restrict access temporarily — this is not by itself a sign of compromise Lockouts occur only where CRA has detected unauthorised access Any lockout indicates a security incident and must be escalated

Answer key unconfirmed — rests on 1 unverified claim.

4 Where does CRA direct taxpayers in connection with identity theft and fraud reporting? The Canadian Anti-Fraud Centre The Tax Court of Canada The Office of the Taxpayers' Ombudsperson The taxpayer's financial institution only

Answer key unconfirmed — rests on 2 unverified claims.

Unanswered questions are marked wrong. There is no partial credit.